We are here to assist you! Proud to offer excellet products with the price to match, we do everything we can to perfect your buying experience. Contact a sales tech by clicking on Ask A Question! If your question or request is urgent, or regarding an order in process, please give us a call! While we strive to answer all emails in a timely manner, a response to your email may take up to 24 hours. MY ORDER WAS DAMAGED IN TRANSIT. All items shipped out from MotorBYTE are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please contact us immediately and the refund or exchange will be initiated. It is our responsibility to take care of it but they mu.